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How Do You Keep People Coming Back?


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Building a brand is a funny thing. You want people to get the clearest understanding of who you are, but often you over complicate the process. My experience has taught me it’s really not that hard. Keeping things absolutely simple is key. If your business is online, it’s especially important to make your product easy to use for the user. Successful branding hinges on people coming back for more (products, information, entertainment). This means you need to become a habit for them. A habit is defined as: “a settled or regular tendency or practice, especially one that is hard to give up.” In his book on building habit-forming products, Nir Eyal (a Stanford lecturer + author) shares a perspective on how to think about building products people want to use. It’s called the Fogg Behavioural Model and was created by Stanford computer scientist, B. J. Fogg:

ImageThe Fogg Behaviour Model illustrates that the best path to get more people using your product is to make your product easier to use. If you make your product simpler, you increase the probability of your customers crossing the “Activation Threshold” + performing the behaviour.

Nir notes,

“Influencing behaviour by reducing the effort required to perform an action is more effective than increasing someone’s desire to do it. Make your product so simple that users already know how to use it, and you’ve got a winner.”

Remember this when you’re working on your next project. Keep it simple + you’re guaranteed to make your product, a habit.

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